Shipping and Delivery Policy

Where We Deliver

Great Southern Sip delivers eligible wine orders within Australia, subject to: 

  • delivery-provider coverage 

  • liquor-licensing requirements 

  • restricted-area rules 

  • individual licence conditions 

  • applicable state and territory laws 

We do not deliver liquor to a location where delivery is prohibited or restricted by law. 

Delivery Charges

Available delivery options and applicable charges are displayed at checkout. 

Free-delivery offers apply only where the order satisfies the stated eligibility requirements. 

Promotional delivery offers may be changed or withdrawn, but this will not affect an order already accepted. 

Dispatch and Delivery Times

Estimated dispatch and delivery times may be displayed during checkout or included in the order confirmation. 

Delivery times are estimates and may be affected by: 

  • regional or remote delivery routes 

  • weather and temperature 

  • road closures 

  • public holidays 

  • peak trading periods 

  • carrier delays 

  • incorrect or incomplete addresses 

  • legal delivery restrictions 

Please contact Great Southern Sip where wine is required by a particular date. 

Warm-Weather Shipping

Wine can be affected by prolonged exposure to excessive heat. 

Great Southern Sip may delay dispatch during extreme weather where reasonably necessary to protect wine quality. 

Customers may be offered a complimentary Ship When Cooler option. Selecting this option authorises Great Southern Sip to hold the order and dispatch it when weather conditions are considered more suitable. 

Great Southern Sip will communicate any material delay where reasonably practicable. 

Delivery Information

Customers must provide: 

  • the purchaser’s correct name 

  • a complete delivery address 

  • a current telephone number 

  • any lawful delivery instructions 

  • details of an authorised adult nominee where applicable 

Customers must notify Great Southern Sip promptly if delivery information is incorrect. 

Additional delivery charges may apply where an order must be redirected or redelivered because incorrect or incomplete information was provided. 

Identification and Acceptance

The person accepting a liquor delivery may be required to provide acceptable evidence that they are aged 18 years or over. 

For same-day delivery orders: 

  • the delivery must not be left unattended 

  • the person accepting the delivery must provide acceptable proof of age 

  • additional legal requirements may apply 

For orders delivered on a later day, an order may be left unattended only where: 

  • the purchaser has expressly requested unattended delivery 

  • doing so is legally permitted 

  • the order can be placed securely 

  • the order is not visible to passers-by 

  • the carrier agrees to the instruction 

A request for unattended delivery is not a guarantee that the carrier will leave the order unattended. 

Delivery to Restricted Locations

Liquor will not be delivered: 

  • to a person under 18 years of age 

  • to an intoxicated person 

  • to a liquor-restricted premises where delivery is prohibited 

  • to a liquor-restricted community where delivery is prohibited 

  • at a time prohibited by law 

  • where Great Southern Sip or the carrier reasonably believes delivery would be unlawful or unsafe 

Missed Deliveries

Where no eligible adult is available to accept a delivery, the carrier may: 

  • leave a collection notice 

  • redirect the order to a collection location 

  • attempt redelivery 

  • return the order to Great Southern Sip 

Additional carrier or redelivery charges may apply. 

Risk of Loss or Damage

Customers should inspect deliveries as soon as practicable. 

Please contact Great Southern Sip promptly where: 

  • the parcel has not arrived 

  • the parcel appears damaged 

  • bottles are broken or leaking 

  • an incorrect product was supplied 

  • products are missing 

Do not dispose of damaged bottles, packaging or labels until Great Southern Sip or the delivery provider has confirmed that they are no longer required for assessment.