Returns and Refunds Policy

Australian Consumer Law

Great Southern Sip products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. 

Nothing in this policy excludes or limits a right or remedy that cannot legally be excluded or limited. 

Damaged, Faulty or Incorrect Products

Please contact wine@greatsouthernsip.com as soon as possible if an order: 

  • arrives damaged 

  • contains a leaking or broken bottle 

  • is materially different from the product ordered 

  • is missing an item 

  • contains an incorrect product 

  • is otherwise faulty or not of acceptable quality 

To help assess the issue, we may request: 

  • the order number 

  • a description of the problem 

  • photographs of the bottle, label and packaging 

  • details of how the wine was stored 

  • retention or return of the affected product where reasonable 

Where required under the Australian Consumer Law, Great Southern Sip will provide an appropriate remedy, which may include replacement, refund or another available solution. 

Wine Faults

Wine may occasionally be affected by a genuine fault such as cork taint or another material defect. 

Personal preference, natural vintage variation or a customer deciding that they do not like a wine does not necessarily mean that the wine is faulty. 

Please retain the bottle, closure and remaining wine and contact Great Southern Sip promptly if you believe a wine is faulty. 

Change of Mind

Great Southern Sip is not required to provide a refund or exchange where a customer: 

  • changes their mind 

  • orders the wrong product 

  • no longer wants the wine 

  • finds the product elsewhere at a lower price 

  • does not enjoy a wine that is otherwise of acceptable quality 

A change-of-mind return may be approved at Great Southern Sip’s discretion where: 

  • the order has not been dispatched; or 

  • the products remain unopened, undamaged and suitable for resale 

Delivery, payment-processing and return-transport costs may be deducted where permitted by law and disclosed to the customer. 

Do not return wine without first contacting Great Southern Sip. 

Refund Method

Approved refunds will generally be returned to the original payment method. 

Processing times may vary depending on the financial institution or payment provider.