Great Southern Sip Terms and Conditions
Effective date: 17 July 2026
These Terms and Conditions apply to the Great Southern Sip website, online wine store, memberships, gift cards, events, masterclasses and privately hosted wine experiences.
By accessing this website, placing an order or making a booking, you agree to these Terms and Conditions.
About Great Southern Sip
Great Southern Sip is operated by Tracey Patricia Whooley trading as Great Southern Sip.
ABN: 49 701 690 161
Liquor licence: 609223598225
Licence class: Special Facility Licence
Postal address: PO Box 970, Denmark WA 6333
Telephone: 0417993807
Email: wine@greatsouthernsip.com
Great Southern Sip specialises in Great Southern wine, regional wine education, online wine sales, curated collections, masterclasses, events and privately hosted tasting experiences.
2. Age Requirements
You must be aged 18 years or over to:
purchase wine from Great Southern Sip
create an account for the purpose of purchasing liquor
accept a liquor delivery
attend an experience or event where you intend to consume alcohol
By purchasing wine or booking an experience, you confirm that you and all participants consuming alcohol are aged 18 years or over and legally permitted to purchase or consume alcohol in Australia.
Great Southern Sip may request acceptable proof of age and may refuse or cancel an order where age requirements cannot be confirmed.
It is an offence to purchase liquor on behalf of a person under 18 years of age.
3. Website Information
We take reasonable care to ensure that product descriptions, prices, availability, event information and other website content are accurate.
Images are provided for general illustration. Bottle presentation, labels, closures, packaging and vintages may occasionally differ from website images.
Wine is an agricultural product and may vary between vintages, vineyards and bottlings.
Please contact Great Southern Sip before purchasing where a particular vintage, label, closure or presentation is essential to your decision.
4. Prices and Payment
All prices are displayed in Australian dollars and include GST where applicable.
Delivery charges, booking fees or other costs will be displayed before payment is completed.
Payment must be received in full before an online wine order, experience booking, event ticket or membership is confirmed.
Payments may be processed securely through third-party payment providers. Great Southern Sip does not generally receive or retain your complete payment-card details.
5. Order Acceptance
An automated order confirmation acknowledges that your order has been received. It does not necessarily mean the order has been accepted.
An order is accepted once Great Southern Sip confirms that:
payment has been received
the products are available
the purchaser satisfies applicable age requirements
the order can legally be supplied and delivered
no pricing or website error has occurred
Great Southern Sip may decline or cancel an order where:
wine is unavailable
an incorrect price or product description was displayed
payment cannot be processed
fraud or misuse is suspected
age or identity requirements cannot be satisfied
delivery would breach liquor-licensing requirements
the delivery location is prohibited or restricted by law
If Great Southern Sip cancels an order after payment has been received, the affected amount will be refunded.
6. Product Availability and Substitutions
Wine and other products are subject to availability.
Where a wine becomes unavailable after an order is placed, Great Southern Sip will contact the purchaser and offer an appropriate option, which may include:
a comparable replacement
removal of the unavailable product and a partial refund
a store credit
cancellation and refund of the affected order
A substitution will not be made without the customer’s agreement where the replacement materially changes the nature or value of the order.
7. Wine Packs for Private Experiences
Wine used during a privately hosted Great Southern Sip experience is purchased separately through the Great Southern Sip online store.
The hosted experience fee covers professional wine education, presentation, glassware, tasting materials, equipment, setup and pack-down, together with food accompaniments where expressly stated.
The hosted experience fee does not include the wine pack.
After booking, the booking host will receive a separate link to purchase the required wine pack.
Wine packs:
must be purchased through the online store
must be ordered by an adult aged 18 years or over
are processed as separate packaged-liquor orders
are delivered in sealed bottles before the experience
become the property of the purchaser once delivered
remain in the purchaser’s possession following delivery
Cancelling or rescheduling a hosted experience does not automatically cancel a separately purchased wine order.
Additional wine orders placed during or after an experience will be processed separately and delivered in accordance with Great Southern Sip’s liquor licence and delivery conditions.
8. Hosted Experiences
Great Southern Sip offers privately hosted experiences at suitable homes, accommodation properties, workplaces and approved venues within the areas stated on the relevant experience page.
The booking host is responsible for:
providing the correct address
obtaining permission from the property owner or accommodation provider
providing a safe and suitable space
confirming final guest numbers
ensuring that all participants consuming alcohol are aged 18 years or over
purchasing the required wine pack
ensuring the wine pack is delivered before the experience
advising of allergies, dietary requirements and accessibility needs
ensuring guests behave safely and respectfully
Minimum booking charges may continue to apply if guest numbers fall below the minimum stated for the experience.
Great Southern Sip may refuse service to a person who appears intoxicated, behaves aggressively or unsafely, is under 18 years of age or cannot provide acceptable proof of age.
9. Food and Allergies
Some Great Southern Sip experiences include grazing boards, cheeses, charcuterie, breads, condiments or other foods.
Customers must advise Great Southern Sip of allergies and dietary requirements before the stated booking deadline.
Although reasonable care will be taken, food may be prepared, packed or handled in environments where allergens are present. Great Southern Sip cannot guarantee an entirely allergen-free environment.
Guests with severe allergies should contact Great Southern Sip before booking.
10. Events and Masterclasses
Public events, ticketed masterclasses and festival events may have additional event-specific terms.
Unless otherwise stated:
event tickets are transferable to another adult
the replacement attendee must satisfy all age and entry conditions
tickets are not redeemable for cash
resale above the original purchase price is not permitted
event timing, presenters and wine selections may change where reasonably necessary
Where an event-specific booking page contains different cancellation, transfer or entry conditions, the event-specific conditions will apply.
11. Memberships
Great Southern Sip memberships are subject to the benefits, pricing, minimum commitments and renewal conditions displayed when the membership is purchased.
Members are responsible for:
keeping account and payment details current
notifying Great Southern Sip of address changes
ensuring an adult is available to receive wine deliveries
cancelling or changing membership in accordance with the membership conditions
Member pricing and privileges generally apply only while the membership remains current and the member is logged into the applicable account.
Membership benefits cannot be combined with another offer unless expressly stated.
12. Gift Cards and Promotional Credits
Purchased Great Southern Sip gift cards will include their applicable expiry date and conditions of use and will remain valid for at least the period required by Australian law.
Gift cards:
may be redeemed for eligible Great Southern Sip purchases
are not redeemable for cash except where required by law
cannot be used to purchase another gift card unless expressly permitted
should be treated like cash
may not be replaced if lost, stolen or used without permission, except where required by law
Host Appreciation Credits and other complimentary promotional credits are not purchased gift cards.
Promotional credits may:
have a stated expiry date
be limited to eligible products or experiences
be subject to minimum-spend requirements
be restricted to one use
be non-transferable
be unavailable for cash redemption
Applicable conditions will be communicated when the promotional credit is issued.
13. Promotions and Discount Codes
Promotional offers and discount codes:
are valid only for the stated period
may be restricted to selected products or customers
cannot be exchanged for cash
cannot be applied retrospectively
may be limited to one use per customer or transaction
cannot be combined unless expressly permitted
Great Southern Sip may withdraw or correct an offer affected by a genuine error, misuse or unauthorised distribution.
Nothing in these conditions limits rights that cannot lawfully be excluded.
14. Intellectual Property
The Great Southern Sip name, branding, written content, photography, educational materials, tasting notes, regional maps, graphics and website design are owned by or licensed to Great Southern Sip unless otherwise stated.
Website content may be viewed and printed for personal, non-commercial use.
Content must not be copied, reproduced, republished, sold, modified or used commercially without prior written permission.
15. Website Accounts and Security
Customers are responsible for keeping their account login details secure.
You must notify Great Southern Sip promptly if you believe your account has been accessed or used without permission.
You must not:
misuse the website
attempt to gain unauthorised access
introduce malicious software
interfere with website operation
use false information
place fraudulent orders
use the website for unlawful purposes
Great Southern Sip may suspend an account where misuse, fraud or unlawful conduct is reasonably suspected.
16. Third-Party Services and Links
The website may use or link to third-party services including payment processors, ecommerce systems, booking platforms, delivery providers, social-media platforms and event-ticketing services.
Third-party services may have their own terms and privacy policies.
Great Southern Sip is not responsible for the content or operation of an independent third-party website, except to the extent that responsibility cannot lawfully be excluded.
17. Australian Consumer Law
Goods and services supplied by Great Southern Sip come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms and Conditions excludes, restricts or modifies a right, guarantee, remedy or liability that cannot legally be excluded, restricted or modified.
Where permitted by law, Great Southern Sip’s liability will be limited to the remedy available under applicable consumer law.
18. Events Outside Our Reasonable Control
Great Southern Sip is not responsible for a delay or failure caused by circumstances outside its reasonable control, including severe weather, fire, flood, road closure, transport disruption, power or technology failure, venue closure, government direction, illness or unavailability of an essential presenter.
Where an experience, event or delivery is affected, Great Southern Sip will communicate with affected customers and offer an appropriate remedy, which may include rescheduling, replacement, credit or refund, having regard to the circumstances and applicable law.
19. Changes to These Terms
Great Southern Sip may update these Terms and Conditions when its services, legal obligations or operating practices change.
The version applying to an order or booking will generally be the version published when that transaction was completed, unless a change is required by law.
20. Governing Law
These Terms and Conditions are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.
21. Contact
Questions regarding these Terms and Conditions may be directed to:
Great Southern Sip
PO Box 970 Denmark WA 6333
Telephone: 0417993807
Email: wine@greatsouthernsip.com