Great Southern Sip Privacy Policy
Effective date: 17 July 2026
Great Southern Sip respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Great Southern Sip collects, uses, stores and discloses personal information.
About Us
Great Southern Sip is operated by Tracey Patricia Whooley trading as Great Southern Sip.
ABN: 49 701 690 161
Postal address: PO Box 970, Denmark WA 6333
Telephone: 0417993807
Email: wine@greatsouthernsip.com
2. Personal Information We May Collect
Depending on your interactions with Great Southern Sip, we may collect:
your name
date of birth or confirmation that you are aged 18 years or over
email address
telephone number
billing and delivery addresses
account login and customer-profile information
order, purchase and delivery history
membership details
booking and event information
experience location and group size
wine preferences and areas of interest
dietary, allergy or accessibility information that you choose to provide
gift recipient information
competition or promotion entries
newsletter and marketing preferences
correspondence, enquiries, feedback and complaints
device, browser, cookie and website-usage information
information required to prevent fraud or comply with liquor-licensing obligations
Where proof of age or identity is required, identification may be inspected by Great Southern Sip, a delivery provider or another authorised service provider.
We will not retain identification information unless it is reasonably required or authorised by law.
3. How We Collect Information
We may collect personal information when you:
visit or use our website
create a customer account
purchase wine or another product
book an experience
purchase an event or masterclass ticket
join a membership
subscribe to The Sip List
use a contact or enquiry form
enter a promotion
communicate with us by telephone, email or social media
attend an event or hosted experience
provide feedback or make a complaint
We may also receive information from service providers involved in processing bookings, payments, deliveries, memberships or event registrations.
4. Why We Collect and Use Information
We may use personal information to:
process and fulfil orders
arrange lawful liquor delivery
confirm age and identity requirements
manage customer accounts
administer memberships and member benefits
confirm and deliver experiences
manage events and masterclasses
tailor wine selections and educational content
respond to enquiries and complaints
process payments, refunds and credits
prevent fraud and unauthorised activity
improve our website, products and services
maintain business and taxation records
comply with liquor, consumer, taxation and other legal obligations
send marketing communications where consent or another lawful basis exists
5. Payment Information
Online payments may be processed through third-party ecommerce and payment providers.
Great Southern Sip does not generally receive or retain complete payment-card details. Payment providers process this information under their own security and privacy arrangements.
6. Sensitive Information
Dietary requirements, allergies, accessibility needs or other sensitive information will generally be collected only where:
you provide it voluntarily
it is reasonably necessary to provide an experience or service
you consent to its collection
collection is otherwise permitted or required by law
Please provide only information that is relevant to your booking or enquiry.
7. Sharing Personal Information
We may disclose relevant personal information to trusted service providers where reasonably necessary, including:
Commerce7
Squarespace
payment processors such as Stripe
email, newsletter and communication providers
delivery and courier providers
event-ticketing platforms such as Humanitix
website, information-technology and security providers
accountants, insurers, advisers and professional service providers
venues, caterers or event partners where necessary to deliver a booking
government bodies, regulators, courts or law-enforcement agencies where required or authorised by law
We do not sell customer personal information to third parties.
Service providers are given only the information reasonably required to perform their role.
8. Overseas Processing and Storage
Some technology, ecommerce, payment, communications and cloud-service providers may process or store personal information outside Australia.
These locations may include the United States, Canada and other countries in which the relevant provider or its service providers operate.
Where applicable, Great Southern Sip will take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.
9. Marketing Communications
You may receive Great Southern Sip marketing communications where you have consented or where sending the communication is otherwise permitted by law.
Marketing communications may include:
The Sip List
new wine releases
producer stories
member information
masterclasses and events
hosted experiences
special offers and curated collections
You may unsubscribe at any time by:
using the unsubscribe link in an email
replying with an unsubscribe request
contacting wine@greatsouthernsip.com
Unsubscribing from marketing will not prevent Great Southern Sip from sending transactional communications reasonably required to manage an order, booking, delivery, account or membership.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
maintain website functionality
remember preferences
operate customer accounts and shopping carts
understand website use
improve performance
measure marketing activity
help prevent fraud and security incidents
You may be able to manage cookies through your browser settings. Disabling cookies may affect the operation of some website functions.
11. Photographs and Event Content
Great Southern Sip may take photographs or video at selected public events.
Where practical, attendees will be notified that photography is taking place.
We will seek appropriate permission before using an identifiable image of a guest for promotional purposes where consent is required or reasonably expected.
Guests may advise Great Southern Sip if they do not wish to be photographed.
12. Information Security
Great Southern Sip takes reasonable steps to protect personal information from:
misuse
interference
loss
unauthorised access
modification
disclosure
These steps may include password controls, secure payment systems, restricted access, reputable service providers and appropriate account-security practices.
No method of internet transmission or electronic storage is completely secure.
Customers should protect their passwords and notify Great Southern Sip promptly if they suspect unauthorised account activity.
13. Information Retention
Personal information is retained only for as long as reasonably required to:
fulfil the purpose for which it was collected
administer an ongoing customer or membership relationship
resolve a complaint or dispute
meet taxation, liquor-licensing, accounting and legal requirements
Information that is no longer required may be securely destroyed or de-identified, subject to applicable legal obligations.
14. Access and Correction
You may request access to personal information Great Southern Sip holds about you or ask us to correct inaccurate or incomplete information.
Requests should be sent to wine@greatsouthernsip.com.
We may need to verify your identity before providing access or making a change.
Access may be refused in limited circumstances permitted by law. Where appropriate, we will explain the reason.
15. Privacy Questions and Complaints
Privacy questions or complaints should be directed to:
Privacy Contact
Great Southern Sip
PO Box 970 Denmark WA 6333
Telephone: 0417993807
Email: wine@greatsouthernsip.com
Please provide enough information for us to understand and investigate the matter.
We will acknowledge and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.
16. Children and Liquor Purchases
Great Southern Sip does not knowingly sell or deliver liquor to a person under 18 years of age.
A person under 18 must not create an account or provide information for the purpose of purchasing liquor.
17. Changes to This Privacy Policy
This Privacy Policy may be updated when our services, technology, business practices or legal obligations change.
The current version will be published on the Great Southern Sip website with its effective date.