Hosted Experience Cancellation Policy
Customer Cancellations
A hosted private experience may be cancelled or rescheduled by contacting experiences@greatsouthernsip.com.
Unless different terms are displayed at booking:
More than 48 hours before the scheduled starting time
The booking host may:
request one transfer to another available date; or
request a refund of the hosted experience fee
Within 48 hours of the scheduled starting time
The hosted experience fee is generally non-refundable.
Great Southern Sip may, at its discretion and subject to availability, allow the booking to be transferred or rescheduled.
Failure to attend
No refund is available for a failure to attend without notice, except where required by law.
Changes to Guest Numbers
The booking host must advise Great Southern Sip of final guest numbers before the experience.
Where guest numbers fall below the stated minimum, the minimum group charge will continue to apply.
Where additional guests attend:
the maximum group size must not be exceeded
additional service charges may apply
sufficient glassware, food and materials cannot be guaranteed without prior notice
Separately Purchased Wine Packs
Wine packs are purchased separately from hosted experience services.
Cancelling, transferring or rescheduling an experience does not automatically cancel or refund the separate wine-pack order.
Where the wine pack:
has not been dispatched, the purchaser should contact Great Southern Sip promptly to discuss available options
has already been delivered, it remains the purchaser’s property
is retained for a rescheduled experience, the purchaser is responsible for storing it appropriately
Wine-pack returns are governed by the Returns and Refunds Policy above.
Cancellation by Great Southern Sip
Great Southern Sip may need to cancel or reschedule an experience because of illness, unsafe weather, road conditions, venue issues or other circumstances outside reasonable control.
Where Great Southern Sip cancels the hosted service, the customer will be offered an appropriate option, which may include:
transfer to another available date
credit toward another eligible experience
refund of the affected hosted experience fee
A separately delivered wine pack remains the customer’s property unless another arrangement is agreed.
Public Masterclass and Event Ticket Policy
Unless different terms are stated on the event page:
public masterclass and event tickets are non-refundable for change of mind
tickets may be transferred to another eligible adult
Great Southern Sip must be notified of the replacement attendee
all attendees consuming wine must be aged 18 years or over
failure to attend does not entitle the ticket holder to a refund
Where Great Southern Sip cancels an event, ticket holders will be offered an appropriate remedy, such as:
a replacement date
event credit
refund of the affected ticket price
Where an event is delivered with a festival, venue, ticketing platform or other event partner, additional terms may apply and will be displayed or communicated before booking.
Nothing in this policy limits rights under the Australian Consumer Law.
Contact
Wine Orders, Shipping and Returns
Great Southern Sip
PO Box 970 Denmark WA 6333
Telephone: 0417 993 807
Email: wine@greatsouthernsip.com
Experiences and Events
Telephone: 0417 993 807
Email: experiences@greatsouthernsip.com